Introduction

VaidLabs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vaidlabs.com and use our mobile applications (collectively, the "Services"). This policy applies to all VaidLabs applications including but not limited to our Wellness Suite, Finance Suite, Productivity Suite, Learning Suite, Pet Suite, Elderly Care Suite, and Smart Living Suite applications.

IMPORTANT EDUCATIONAL DISCLAIMER: All VaidLabs applications are designed for educational and informational purposes only. Our applications are not intended to provide medical advice, diagnosis, treatment, or professional healthcare guidance. Even when our apps read, write, or display health data, they are designed to present informational snapshots and should never replace professional medical advice, diagnosis, or treatment from qualified healthcare providers.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, profile information

• Contact Information: Information you provide when contacting us for support

• Payment Information: Billing details, payment method information (processed securely through third-party payment processors)

Health and Wellness Data

• Apple HealthKit Integration: With your explicit permission, our wellness applications may read and write data to Apple HealthKit including:

  • Sleep tracking data

  • Heart rate variability (HRV) data

  • Physical activity and exercise data

  • Nutrition and hydration information

  • Mental health and mood tracking data

  • Medication reminders and adherence data

• Self-Reported Health Information: Pain levels, symptom tracking, mood assessments, stress levels, and other health-related data you voluntarily input

Financial Data

• Banking Integration: With your authorization, our finance applications may access:

  • Transaction data for budgeting and expense categorization

  • Account balances and financial institution information

  • Subscription tracking data

• Manual Financial Entries: Budget information, debt tracking, investment goals, and other financial data you input

Usage and Technical Data

• App Usage Analytics: Features used, session duration, crash reports, performance metrics

• Device Information: Device type, operating system, unique device identifiers

• Location Data: With your permission, location information for relevant features (air quality monitoring, local services, etc.)

Communication Data

• Voice Recordings: For voice journaling or AI conversation features (processed on-device when possible)

• Chat and Support Communications: Messages sent through our support channels

How We Use Your Information

Primary Uses

• Service Delivery: Providing core functionality of our applications

• Personalization: Customizing your experience and providing personalized insights

• Health and Wellness Insights: Analyzing patterns in your health data to provide educational insights (not medical advice)

• Financial Management: Helping you track, budget, and understand your financial patterns

• Progress Tracking: Monitoring your progress toward personal goals and habits

Secondary Uses

• Communication: Sending service-related notifications, updates, and support responses

• Improvement: Analyzing usage patterns to improve our applications and develop new features

• Legal Compliance: Fulfilling legal obligations and protecting our legal rights

AI and Machine Learning

We may use artificial intelligence and machine learning technologies to:

• Provide personalized recommendations and insights

• Analyze patterns in your data for educational purposes

• Enhance app functionality and user experience

• Process voice commands and natural language inputs

AI Processing Disclaimer: All AI-generated insights, recommendations, and analysis provided by our applications are for educational and informational purposes only and should not be considered professional advice.

Data Sharing and Disclosure

We Do Not Sell Your Personal Information

VaidLabs does not sell, rent, or trade your personal information to third parties for commercial purposes.

When We May Share Information

• Service Providers: Trusted third-party vendors who assist in operating our services (cloud storage, analytics, payment processing)

• Health Data Integration: With your explicit consent, sharing data with integrated health platforms (Apple HealthKit, etc.)

• Family Sharing Features: When you explicitly choose to share information with family members or caregivers through our elderly care or medication management features

• Legal Requirements: When required by law, court order, or to protect rights and safety

• Business Transfers: In connection with mergers, acquisitions, or asset transfers

Data Processing Partners

• Cloud Services: We use reputable cloud service providers with appropriate security measures

• Analytics: Anonymous usage analytics to improve our services

• AI Services: Some features may utilize third-party AI services with appropriate privacy protections

Data Security

Security Measures

• Encryption: All data is encrypted in transit and at rest

• Access Controls: Strict access controls and authentication requirements

• Regular Audits: Regular security assessments and updates

• On-Device Processing: When possible, sensitive data processing occurs on your device

Health Data Security

• HIPAA Considerations: While we are not a covered entity under HIPAA, we implement security measures consistent with healthcare industry standards

• Apple HealthKit: Health data shared through HealthKit is governed by Apple's security protocols

• Minimal Data Collection: We collect only the health data necessary for app functionality

Your Rights and Choices

Access and Control

• Data Access: Request access to your personal information

• Data Correction: Update or correct inaccurate information

• Data Deletion: Request deletion of your personal information (subject to legal requirements)

• Data Portability: Request a copy of your data in a machine-readable format

Privacy Controls

• Consent Management: Withdraw consent for data processing where applicable

• Communication Preferences: Opt-out of non-essential communications

• Health Data Permissions: Control HealthKit permissions through iOS Settings

• Location Services: Manage location permissions through device settings

Regional Rights

• California Residents: Additional rights under the California Consumer Privacy Act (CCPA)

• EU Residents: Rights under the General Data Protection Regulation (GDPR)

• Other Jurisdictions: Rights as provided by applicable local privacy laws

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly. Some of our educational applications may be designed for children 6-12 with appropriate parental controls and oversight.

Data Retention

General Retention

• Active Accounts: We retain your information while your account is active

• Inactive Accounts: Data may be retained for up to 2 years after account inactivity

• Health Data: Health-related data is retained according to your preferences and legal requirements

• Financial Data: Financial information retained as required for tax and legal purposes

Deletion Process

• Account Deletion: Complete account and data deletion available upon request

• Selective Deletion: Option to delete specific types of data

• Automatic Deletion: Some data types may be automatically deleted after specified periods

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses

• Adequacy decisions where applicable

• Other lawful transfer mechanisms

Third-Party Services

Integration Partners

• Apple HealthKit: Subject to Apple's privacy policy and terms

• Financial Institutions: Banking integrations subject to partner privacy policies

• Payment Processors: Payment information handled by certified PCI DSS compliant processors

Third-Party Links

Our applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

Cookies and Tracking

Website Cookies

Our website may use cookies and similar technologies for:

• Essential website functionality

• Analytics and performance monitoring

• User preference storage

Mobile App Tracking

Our mobile applications may collect:

• Usage analytics

• Crash reporting data

• Performance metrics

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• Email notification

• In-app notifications

• Website announcements

Continued use of our services after changes constitutes acceptance of the updated policy.

Medical Disclaimer and Limitation of Liability

Educational Purpose Only

ALL VAIDLABS APPLICATIONS ARE INTENDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. Our applications:

• Do not provide medical advice, diagnosis, or treatment

• Should not replace consultation with qualified healthcare professionals

• Present data snapshots that require professional interpretation

• Are not approved medical devices or diagnostic tools

Health Data Disclaimer

While our applications may track, store, and display health-related information:

• This information is for personal tracking and educational purposes only

• Health insights and recommendations are not medical advice

• Always consult healthcare professionals for medical decisions

• Emergency situations require immediate professional medical attention, not app-based solutions

No Medical Professional Relationship

Use of our applications does not create a doctor-patient or healthcare provider-patient relationship. We are not healthcare professionals and do not provide healthcare services.

Contact Information

Data Protection Inquiries

For questions about this Privacy Policy or data protection:

• Email: Frank.kidd@vaidlabs.com

• Website: https://www.vaidlabs.com/privacy-policy

• Response Time: We aim to respond within 30 days

General Inquiries

• Support Email: Frank.kidd@vaidlabs.com

• Website: https://www.vaidlabs.com

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Note: This Privacy Policy is designed to comply with major privacy regulations including GDPR, CCPA, and other applicable laws. However, legal requirements vary by jurisdiction, and you should consult with legal counsel to ensure compliance with all applicable laws in your operating regions.